A look into ourFrequently Asked Questions

We think you will find our rental experience the fastest and easiest way to rent a suit or tuxedo online. Here is the proven recipe:

1. Shop the site to create your look.
2. Enter details about your Fit Profile and check out.
3. Sit tight - your order will arrive via UPS about fourteen (14) days before your event.
4. Try on your garments within 48 hours of delivery and contact us with any questions or concerns.
5. Within three (3) days following your event, using the prepaid return bag, send your rental items back to us via UPS.

OK, here’s the deal. We are online only, meaning we do not have brick and mortar locations. Why is this good for you? It reduces overhead and enables us to price the rental experience to be a terrific value for our customers.

Here’s our value proposition. We save you time and offer you a high-quality product at the best possible price.

It’s easier than going to a store. We are more convenient than our brick and mortar competitors, and we save you time. Renting a suit or tuxedo from a store requires a minimum of three (3) trips: one trip to get measured, one trip to pick up the rental, and one trip to return the rental. With Menguin, you book online at your convenience, your rental arrives fast and ships anywhere in the United States, and you ship it back to us on our dime - one trip!

Our quality is the best - our garments are nicer than our competitors’. We have designed and tailored our garments to represent the highest quality rental suits and tuxedos possible. Why? Because George Zimmer (Founder, CEO) wants you to look great on your special day.

Our pricing is competitive. See for yourself - price a suit or tuxedo rental with the same quality of Menguin elsewhere, and you will find that we are the best value in both price and quality.

If there are fit issues, we will send free replacement garment(s).

Test-drive your rental with our free home try-on. For grooms and wedding couples, we offer a 72-hour, no risk, free home try-on to demonstrate the experience, fit, and quality of our garments.

Free rental for the wedding couple! If you have 5 or more people renting a complete suit or tux outfit (valued at $190), the groom or wedding couple qualifies for one free outfit rental.

In order to achieve our high standards for fabric, fit, and price, we designed and manufactured our own exclusive brand, Seven–26, created by our founder and CEO George Zimmer.

The luxurious, in-hand feel of premium wool in all our suits and tuxedos delivers a natural drape that’s flattering in ways lower-grade wool and poly-blends can’t replicate. Our tuxedos feature 100% super 130s–140s wool, satin-faced/piped lapels, and a bespoke lining story, in slim or modern fits. Our suits feature 100% super 120s–130s wool, side vents, and a bespoke lining story, in slim and modern fits. All of our shirts feature 100% breathable cotton to keep you cool and comfortable at all times.

Of course! Any single item on our site may be rented individually, except for jackets and pants, which are only available as a matched set. Individual items are subject to shipping. Please contact us for more details.

As soon as you know your event date. If you need to rent for an event that is fewer than sixteen (16) days (21 days for AK, HI) from the time of order, please contact us for assistance in setting up your event.

Once you have checked out, you can open an event at any time to see the reservation status dashboard for your account. If you have multiple people in your event, you can see the status of their orders as well. Our reservation management system will also automatically send email updates to you and other members of your event!

We strive to get your order to you about fourteen (14) days before your event; however, garment arrival times may vary during our peak seasons. When your order arrives, please open the package immediately and try on your garments. If you encounter any issues, please contact us within 48 hours so that we will have time to make any corrections and avoid rush shipping fees.

You will receive a prepaid return shipping label with your package. Within three (3) days following your event, send your rental items back to us via UPS using the prepaid return bag.

No. We do have retail accessories for purchase, but at this time rental items are not available for retail purchase. Retail items are noted with a “Buy Now” button under the item description.

All we need are a few answers to questions about your body profile. We also ask for age, height, and weight, along with shoe and jean size. Using our proprietary fit technology, eTailor, we will determine the right fit for you.

For customers age fifteen (15) and under, we will ask for more specific measurements. All you need is a tape measure and a friend. If you don’t have a tape measure, don’t worry, you can request one while filling out the Fit Profile. Just follow our step-by-step guide and save the measurements on your profile.

With our new eTailor fit technology, you no longer need a tape measure if you are sixteen (16) years of age or over. For event members age fifteen (15) and under, simply create an account, complete the Fit Profile information, and then click the “Order Tape Measure” button on the measurements page to order a complimentary tape measure. We will take care of the rest. Tape measures are shipped via USPS.

You can log into your account to update your Fit Profile up to thirty (30) days before your event. If you need to change your Fit Profile and your event is fewer than thirty (30) days away, please contact us for assistance.

We offer sizes 3T through men’s 66L in select styles. Our slim fit styles are available up to size 46XL in our jackets and vests. We offer slim pant styles up to a 40" waist.

When you receive your outfit, please open the package and try on your garments immediately, within 48 hours of delivery. If you feel any item in your package does not fit properly, please call us immediately, and we will determine the best method for handling alterations or exchanges. We have found photos of you wearing the garments work best to help us accurately assess any fit issue(s) and quickly resolve them.

For fit issues related to pant or jacket sleeve length, we can authorize you for complimentary tailoring services. This means you can go to your local tailor and we will gladly reimburse up to $20.00 for pant hem or a jacket sleeve adjustment. All other alterations to our rental garments are prohibited, are not reimbursable, and are subject to replacement fees.

For sizing issues related to the fit of a jacket, pants, shirt, vest, belt, or shoes, we can send you a replacement item.

Fit concerns that are reported beyond 48 hours of UPS delivering your outfit may be subject to additional shipping fees to expedite delivery of any replacement garments.

All items can be returned together in the original bag using the included prepaid shipping label.

Our pants are designed with a hidden Flex Fit waistband that will automatically expand up to one (1) inch on both sides if needed.

Our suit pants have belt loops and accept a belt; our tuxedo pants do not. While our pants do not have buttons for suspenders, they do accept clip-on suspenders.

Our shirts are designed with a Flex Fit collar neck and will expand up to one (1) inch if needed.

No, we do not collect a deposit fee at this time.

If you check out less than sixteen (16) days before an event, rush shipping and processing could apply.

Fit concerns that are reported more than 48 hours after your outfit is delivered by UPS are subject to additional shipping fees to expedite delivery of the replacement shipment. Please contact us for assistance with rush order requests.

All rentals need to be paid for in full at the time of checkout.

Yes. As the event owner/organizer, you have the option of paying for the entire group or for select members of the group during checkout.

We accept Visa, MasterCard, AMEX, and Discover.

Payment (including tax, where required) is due in full at time of checkout. You may see a transaction pending authorization that is typical of credit card processing. This authorization is temporary and usually clears within one (1) to three (3) business days.

We use UPS to ensure the highest quality of delivery and return service. Packages arrive via UPS and must be returned using UPS. If you decide to use a different carrier to return your rental, you will not be reimbursed for shipping costs. Packages are shipped without a required signature and are typically left at the door at most locations. All free shipping is ground shipping only. Please contact us for assistance to discuss whether upgraded shipping options are available.

We only ship to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses, and we do not ship internationally. No exceptions.

You should have your order shipped to the location you will be fourteen (14) days prior to your event. If you have concerns or questions about where to have your order shipped, please contact us - we would be happy to discuss shipping strategies. Do not have your order shipped to an address that does not allow for packages to be left at the door.

Ground shipping is free with a minimum order of a tuxedo/suit; otherwise, shipping is $25.00 per shipping address. Should your order require shipping a replacement garment, ground shipping is free so long as you contact us within 48 hours of receiving your original package to report any fit issues. Fit concerns that are reported beyond 48 hours that require replacement garments to be sent could be subject to rush shipping and processing.

Hey, things happen. Just contact us and we will email you a complimentary shipping label.

All you need to do is place all rental items in the prepaid return bag included with your order, and drop it off at your nearest UPS Store location within three (3) days after your event.

What if I need to change the shipping address after I’ve submitted my order?

Please contact us no later than sixteen (16) days before the event date and we will update the shipping address for you. Keep in mind that your package will arrive about fourteen (14) days before your event date, so the sooner you let us know of any shipping address changes the sooner we can make changes to ensure accurate and timely delivery.

You can change garment selections in your account up to sixteen (16) days prior to the event for any unpaid orders. If the event is less than sixteen (16) days away or if payment has already been taken for an order, please contact us and we will be happy to assist you in updating your selections.

Please contact us to discuss options for style changes after an order has been shipped. Style swap fees may apply.

Place all of your rental items in the prepaid return bag included with your order and drop it off at your nearest UPS store within three (3) days following your event to avoid late and/or replacement fees.

There is a late fee of $25.00 per day for each rental kept longer than three (3) days after the event. If you know in advance that you will need the rental order longer than the time allotted, please contact us to make special delivery/return arrangements. We offer extended rental fixed fees.

You may cancel your order up to 3 weeks (21 days) prior to your event date and receive a full refund of the rental fee. If your order has shipped, a credit will be issued if the unused garments are returned to UPS prior to your event date. Please note, if you have not cancelled your order within 3 weeks (21 days) of your event date there will be a $40 shipping and restocking fee.

To ensure that you look sharp for your big day, make sure that after receiving your garments and trying them on, you hang up all garments to avoid any wrinkles. If necessary, you can use steam to remove wrinkles (using a fabric steamer or just a steamy bathroom). Do not iron the garments. If you are experiencing more than minor wrinkling, please contact us for assistance. We can authorize you for complimentary pressing services. This means that you can go to your local dry cleaner, and we will happily reimburse you for up to $20 for pressing.

Of course not. Simply ship all garments back to us after the event and we’ll take care of all cleaning at our state of the art facilities where all garments are thoroughly inspected and cleaned. All dry cleaning is done with the environmentally friendly GreenEarth® cleaning process.

If we can restore the garment to our quality standards using our in-house tailors and dry cleaning facility, we will do so, free of charge. If the garment is considered damaged beyond repair or destroyed, you may be charged a replacement fee. This damage is assessed by the returns department, and fees may vary.

If you return your items and something is missing, we will contact you to see if you still have the missing items. If you do, we will help arrange for their return. If you returned all items to an authorized UPS location with the return label applied but the shipment was lost in transit, you will not be charged for the lost items. If any items are truly lost or destroyed, you will be charged a replacement fee for these items. The following is an itemized list of replacement fees:

• Jacket: $600.00
• Pants: $200.00
• Vest: $150.00
• Shirt: $100.00
• Tie: $100.00
• Cummerbund: $100.00
• Shoes: $200.00
• Belt: $100.00
• Cufflinks and Studs: $50.00

The damage waiver charge is a $10.00 nonrefundable fee that covers the cost of a quality control inspection, minor repairs, and cleaning related to normal use of the rental garments. In other words, you don’t have to sweat the small stuff. That said, if a rental garment is destroyed beyond repair, you may be charged a replacement fee. See our rental agreement for details.

For our grooms and wedding couples, we offer a 72-hour, no risk, free Home Try-On to demonstrate the experience, fit, and quality of our garments. Click here to order your home try-on today or contact us!

Nothing at all! Our Home Try-On Program is free to grooms and wedding couples. We do require a valid credit or debit card for your home try-on order, but not to worry - the service is still free! We authorize your card for the value of the garments, but you will not be charged unless you do not return the outfit. Click here to order your home try-on today, or contact us!

The Home Try-On includes a jacket, pants, vest/cummerbund, shirt, tie, shoes, and free ground shipping both ways.

Complimentary tailor services and shipping item replacements are not available during the home try-on. Actual styles included in the home try-on are dependent on item availability; this can vary during peak season.

All of our home try-ons are shipped to arrive as soon as possible. Due to popular demand for some of our products, certain items may not be available right away. Please call our Customer Experience Team (844.636.4846) if you have any questions about specific time frame requests or styles. Home try-on orders cannot be shipped to arrive on a weekend date.

Place the included prepaid shipping label on your original bag and drop it off at your nearest UPS store no later than 72 hours after delivery to avoid late fees. Due to the demand for home try-on product, home try-on orders may not be kept beyond the 72-hour window.

Due to the demand for home try-on product, home try-on orders are limited to one per wedding couple. If you and your partner will both be renting a suit or tuxedo for your wedding, please contact customer experience to request an additional home try-on.

We have a variety of colors to match or complement the colors of your wedding. If you need a style consultation, please contact us - we are only a phone call away!

You bet! We offer complimentary swatches for our customers. Order your swatches today.

Please contact us to discuss logistics around special delivery/return arrangements. We can work out an affordable extended rental that suits your travel constraints and avoids late fees.

Of course! Our event management platform makes it easy for you to set up an event and assign as many or as few roles as you’d like. Start by creating a new event and selecting “Wedding” as your event type; then choose your role in the event. Next, create a wardrobe for the wedding party and enter their contact information. Finally, invite guests and follow the instructions - our system will take care of the rest. You can revisit the event at any time to check the status of your order and monitor the progress of each event member.

When you create an event, be sure to choose “Wedding“ as the event type. Within each wardrobe, simply add their contact information, including name (first and last), email, and phone number. To invite your event members, we will send an electronic invitation to each member, allowing them to create their own account, complete their Fit Profile, and ultimately receive the outfit you created for them. Please advise your event members to use the email address where they received the invitation to log in to ensure that they do not create a duplicate account by mistake.

Party members can easily be added or changed up to sixteen (16) days before your event by visiting your event details page in your account and adding their contact information to the wardrobe/role you would like them to select. If you need to make a change to or remove an event member inside of sixteen (16) days from the event or after the member has paid, please contact us for assistance.