Your information privacy is extremely important to us. These Terms of Service (“Terms”) govern your use of the Menguin website and the Menguin mobile application (“Site”) and the Menguin products and services (“Services”). These Terms apply to all users of the Site and Services. The Site and Services are provided by Menguin, Inc. and its wholly owned subsidiaries (collectively “Menguin” “we” “our” “us”).
By using the Site or Services, you are agreeing to these Terms. Please read them carefully.
You must be at least 13 years old to use the Site or the Services. If you are under the age of majority in your state of residence, a minor, your parent or legal guardian must agree to these Terms on your behalf and you may only access and use the Site and Services with permission from your parent or legal guardian.
Some of our Services have additional terms and conditions (“Additional Terms”). Where Additional Terms apply to a Service, we will make them available to you when you use of that Service. By using such Services, you are agreeing to the applicable Additional Terms.
Acceptable Use of the Site and Services
You are responsible for your use of the Site and Services, and for any use of the Site or Services made using your account. When you use the Site or Services, you shall not:
Menguin will investigate and prosecute violations of any of the above to the fullest extent of the law. Menguin may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that Menguin has no obligation to monitor your access to or use of the Site or Services or to review or edit any User Content, but has the right to do so for the purpose of operating the Site or Services, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body. Menguin reserves the right, at any time and without prior notice, to remove or disable access to any content on the Site that Menguin, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms, or otherwise harmful to the Site or Services.
You own all content and information you post or share using the Site or Services (referred to as “User Content”). You give Menguin permission to use your User Content as follows: you grant to Menguin and its affiliates a license to use, copy, or display your User Content in connection with the Site or Services. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others and we may use your User Content to advertise and promote Menguin, the Site, or the Services. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to your User Content is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise our rights anywhere in the world. Finally, our license is perpetual, meaning that our license lasts for an indefinite period of time.
We may refuse to accept or transmit any User Content. We may remove User Content from the Site or Services for any reason.
Other than User Content, we own or license the content on the Site and Services, including software, text, visual, and audio content (collectively, the “Content”) and Menguin’s trademarks, logos, and brand elements (collectively, the “Marks”). The Content and Marks are protected under U.S. and international laws. We reserve all rights not expressly granted to you.
Copyright and Intellectual Property Policy
We respect the intellectual property rights of others. Please notify us in writing, by e-mail or mail to our designated agent listed below, if you believe that a user of the Site or Services has infringed your intellectual property rights. We provide this policy pursuant to Section 512 of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act (“DMCA”).
You acknowledge and agree that upon receipt and notice of a claim of infringement, we may immediately remove the identified materials from the Site and Services without liability.
If we have taken down your materials due to suspicion of copyright infringement, you may dispute the alleged infringement by sending a written communication by e-mail or mail to our designated agent below. That written communication should include the following:
Please send all notices under the above copyright infringement policies by e-mail or mail to the following individual, designated as Menguin’s agent for receipt of notifications of claimed infringement:
Please do not send notices or inquiries about anything other than alleged copyright infringement to our Agent for Notice.
Your account will be terminated if, in our discretion, you are determined to be a repeat infringer. Repeat infringers are users who have been the subject of more than one valid takedown request that has not been successfully rebutted.
Third Party Content and Interactions
The Site and Services may contain features and functionalities that may link you or provide you with access to third party content which is completely independent of Menguin, including websites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet in general. Your interactions with organizations or individuals found on or through the Site and Services are solely between you and such organizations or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any interaction with any of these third parties. You agree that Menguin is not responsible or liable for any loss or damage of any kind or nature incurred as the result of any such dealings. If there is a dispute between users of the Site or Services, or between users and any third party, you understand and agree that Menguin is under no obligation to become involved. In the event that you have a dispute with any other user of the Site or Services, you hereby release Menguin and its affiliates, and their officers, employees, agents, and successors from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes or the Site and Services. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH PROVIDES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.
Returns and Payment
All items for sale on the Site are final sale. No returns are accepted, except for defective items.Please see our Rental Terms below for information about fees and payments for rental items. Except where noted otherwise, the prices displayed for the Services do not include any applicable sales tax that we may be required to collect from you.
Product and Service Images and Descriptions
We attempt to be as accurate as possible. However, we do not warrant that product or service images or descriptions or other content displayed on the Site or Service is accurate, complete, reliable, current, or error-free.
Changes to the Site or Services
Menguin enhances and updates the Site and Services often. We may change or discontinue the Site or any Services at any time, with or without further notice to you.
We reserve the right not to provide the Site or Services to any user. We also reserve the right to terminate any user’s right to access the Site or Services at any time, in our discretion. If you violate any of these Terms, your permission to use the Site and Services automatically terminates.
Disclaimer and Limitations on Our Liability
YOU USE THE SITE AND SERVICES AT YOUR OWN RISK. THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Menguin AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS (REFERRED TO COLLECTIVELY AS “AFFILIATES”) DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE AND SERVICES (INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, AND NON-INFRINGEMENT).
IN PARTICULAR, Menguin AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE SITE OR SERVICES (INCLUDING ANY RECOMMENDATIONS OR OTHER CONTENT AVAILABLE ON OR THROUGH THE SITE OR SERVICES), OR THE CONTENT OF ANY WEBSITES OR RESOURCES LINKED TO THE SITE OR SERVICES. Menguin AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (a) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE OR SERVICES; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL OR FINANCIAL INFORMATION; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE OR SERVICES; (e) ANY COMPUTER VIRUSES OR MALICIOUS CODE THAT MAY BE TRANSMITTED ON OR THROUGH THE SITE OR SERVICES; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY FUNCTIONALITY OR CONTENT POSTED, E-MAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE ON OR THROUGH THE SITE OR SERVICES.
Menguin AND ITS AFFILIATES DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY PRODUCT OR SERVICE RECOMMENDED, ADVERTISED, OR OFFERED ON OR THROUGH THE SITE OR SERVICES OR ANY LINKED WEBSITE.
YOU UNDERSTAND AND AGREE THAT ANY MATERIAL OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE OR SERVICES IS DONE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE ARISING FROM DOING SO. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Menguin OR THROUGH THE SITE OR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS.
TO THE EXTENT PERMITTED BY LAW, NEITHER Menguin NOR ITS AFFILIATES WILL BE LIABLE UNDER ANY THEORY OF LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM OR RELATING TO THE SITE OR SERVICES OR THESE TERMS.
TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF Menguin AND ITS AFFILIATES FOR ANY CLAIMS UNDER THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES GIVING RISE TO SUCH CLAIMS.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent Menguin may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Menguin’s liability will be the minimum permitted under such law.
You agree to indemnify, defend, and hold Menguin and its Affiliates harmless from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees of any kind (including reasonable attorneys’ fees and legal costs), arising from or relating to: (a) any information (including your User Content or any other content) that you or anyone using your account submit, post, or transmit on or through the Site or Services; (b) the use of the Site or Services by you or anyone using your account; (c) the violation of these Terms by you or anyone using your account; or (d) the violation of any rights of any third party, including intellectual property, privacy, publicity, or other proprietary rights by you or anyone using your account. Menguin reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we do assume the defense of such a matter, you will reasonably cooperate with Menguin in such defense.
Under no circumstances will Menguin be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond its reasonable control.
These Terms will be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of laws rules or provisions.
You agree that any action of whatever nature arising from or relating to these Terms, the Site, or any Services will be filed only in the state or federal courts located in San Francisco County, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
If any provision of these Terms is found to be unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity or enforceability of any remaining provisions.
The failure of Menguin to enforce any right or provision of these Terms will not prevent Menguin from enforcing such right or provision in the future.
You may not assign these Terms to anyone without our prior written consent. However, you agree that we may assign these Terms to an Affiliate or in connection with a merger, acquisition, a sale of assets, or by operation of law, without your consent.
Changes to these Terms
We may change these Terms from time to time. If we change these Terms, we will inform you by posting the revised Terms on the Site. Those changes will go into effect on the “Revised” date shown in the revised Terms. By continuing to use the Site or Services, you are agreeing to the revised Terms.
These Rental Terms govern your rentals from Menguin, Inc. (“Menguin” “we” “our” “us”). By renting from us, you are agreeing to these Rental Terms. Please read them carefully.
You can rent an item on your own or as part of an event. If you rent an item on your own, you will still need to create an event for your rental. You must create an account to place an order or to create an event. If you are renting as part of an event, the event creator will pre-select all items to be rented and you will receive an e-mail invitation to place your order. To complete your order, you must provide your sizing and measurement information and any other information, such as event date and payment information, as requested by Menguin. If you are renting items pre-selected by an event creator, you may not delete or change any items in the order, but you may order additional items.
To complete your order, you must enter your measurements. You can either measure with a friend using a tailor’s tape (we’ll send you one for free) and our simple tutorial videos. Valid only for customers who have arrived at this page from an invitation from Menguin. Non-transferrable. Offer valid while supplies last. We reserve the right to refuse fulfillment on complimentary tape measure requests that we believe are not from a Menguin invitation.
Orders completed less than 16 days (21 days for AK, HI) prior to an event will be subject to rush shipping and processing. You must complete your order—including providing your measurements and payment—before the 16th day (21st day for HI and AK) deadline in order to avoid the rush shipping and processing. If you need to make any changes to your order within 16 days of your event, please do so by contacting the Concierge Services group as the event will be closed to changes online.
Payment for all rentals is due in full upon placing an order. Payment in full is required to finalize an order.
By submitting your payment information to us, you authorize Menguin to charge your payment card, or other payment method associated with your account, for all rental fees and any other fees incurred as described in these Rental Terms or at the time of placing your order within a reasonable time after placing your order.When the event creator creates a new event, he or she will select to pay for the rentals or for the participants to pay. Unless the event creator selects the option to pay for your rental items, you are responsible for making all payments.
All rental items will be received by you about 14 days before your event date. You should try on your items as soon as you receive them. If any item does not fit, please contact us within 48 hours of package receipt. If you contact us 48 hours after receipt and we need to re-ship items, a rush shipping charge may apply.
Subject to availability, we may send you a different size to arrive prior to your event date or otherwise help you resolve any issues with your items in our discretion.
After your event, use the bag your items arrived in and the pre-paid shipping label supplied with your order to package your items. Drop off at UPS or the U.S. Postal Service or arrange for a pick from UPS. You must deposit your returned rental with the shipper no later than 3 days after the event date you or the event creator supplied to Menguin. Returned items dated any later will be subject to a late fee. Any items that are returned damaged or that are not returned to Menguin within 21 days of your event date (without making arrangements for a later return and paying any additional applicable fees) will be subject to the applicable replacement and processing fees. You will not receive any refund or other payment after returning your items. You do not need to clean your items prior to returning them.
In addition to the cost of your rental, the following fees may also apply as detailed in these Rental Terms. In the event you incur any additional fees, your payment card or account will automatically be charged. Menguin reserves the right to change any of these fees at any time without further notice.
|Late Fee Per person, per day||$25|
|Rush Shipping and Processing|
If a new order:
If a reshipment:
$125.00 if Saturday delivery
|Accessories (e.g., Studs, Cufflinks)||$50.00|
You may cancel your order and receive a full refund of the rental fee up to 3 weeks (21 days) prior to your event date. Any other changes to your order (subject to availability) must also be received at least 3 weeks (21 days) prior to your event date. If your order has shipped, a credit will be issued if the unused garments are returned to UPS prior to the event date. If you need to make any changes to your order within 3 weeks (21 days) of your event date, please do so by contacting us as the event will be closed to changes online. Please note, if you have not cancelled your order within 3 weeks (21 days) of your event date there will be a $40 shipping and restocking fee.
We may change these Rental Terms from time to time. If we change these Rental Terms, we will inform you by posting the revised Rental Terms on the Menguin website (“Site”). Those changes will go into effect on the “Revised” date shown in the revised Rental Terms. By continuing to use the Site or entering into a rental transaction with us, you are agreeing to the revised Rental Terms.
If anything doesn't fit the first time, we'll send free replacements right away.
Call us at 844-MENGUIN
Monday – Friday 10AM – 6PM EST
Saturday 10AM – 6PM EST
Sunday 10AM – 6PM EST
Arrives about 14 days before your event. Plenty of time to try it on.